Businesses can improve their efficiency and transparency across locations and industries when multimedia communications tools are integrated into a single platform. As businesses start to increasingly prioritise digital transformation initiatives, an optimised Unified Communications and Collaboration infrastructure is critical to their success.
A unified communications monitoring platform (UC) provides apps and integrations that can increase employee productivity as well as features for collaboration and connecting.
Here are the advantages of integrating unified communications into your business’s operations.
Improved efficiency: Multimodal communication integrated on a single platform makes it easier for users to handle their daily tasks; information is given and received without any hassles and bottlenecks. It is easier for employees to operate remotely and link directly to the organisation’s cloud system or communication channel and communicate much more seamlessly.
Greater productivity: More efficiency translates to greater productivity – you can complete tasks more quickly, increasing your productive hours. For instance, an AI-enhanced real-time transcription app not only takes notes during meetings, but also outlines who said what and minutes that emerged from the meeting, and generates a word cloud of the most important topics discussed.
Cost-effective: A single unified communication system eliminates the need to set up and maintain many separate communication systems. You only need a single platform that offers a wide range of services in a centralised location.
Bumps up security: People and businesses fall victim to communication security breaches on a regular basis. When people are working remotely, it is critical to control the flow of communication in order to maintain data and system integrity. In addition to safeguarding the information exchanged within an organisation, it is also important to protect data exchanged with third parties. Multiple networks can be monitored for breaches and threats with unified communications. For instance, UC apps encrypt the information that is transmitted over the network, protecting its security.
Enhance scalability: You do not need to constantly upgrade the unified communication tools to cope up with the ever-changing demands of your business. Businesses that are scaling and growing will need more communication capabilities for increasing the labour force in the years to come, and unified communication is a viable solution. Monitoring UC systems can absorb any vendor’s technology and continue to monitor and analyse communications platforms without interruption.
Improved customer service: By implementing UC, you are able to route calls to any platform, which makes customer service more efficient. You could reroute client calls from one device to another to respond from any location.
Streamlined administration: With unified communications, you can streamline the administration of all your organisation’s needs and also create a central point of contact.
No disruption at work: Your multi-vendor communication platforms will be monitored continuously and reliably so that calls, video meetings, and remote contact are simple and effective. With an advanced UC monitoring system, your team will be alerted to the problem and provided with the best remedies.
Monitoring across all vendor equipment: By implementing a unified communications monitoring solution for your business, you will be able to gain full visibility into every aspect of your environment, including all vendors and applications, networks, endpoints, servers, and more.
To know more about a unified communications monitoring system that will help in the integration of multiple communication channels into one platform, visit our website.